Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
❓ Frequently Asked Questions – Chullos Republic
We keep it simple. No Fake Vibes, no confusion. Here are answers to the most common questions about shopping with us.
🛍 Orders & Payments
How do I place an order?
Browse our collection, add your favorite pieces to the cart, and checkout securely. We accept Paystack, Flutterwave, and international card payments.
Can I pay on delivery?
Currently, we only accept prepaid orders to ensure smooth processing. For Lagos-based orders, we guarantee quick delivery.
Do you offer discounts?
Yes, we drop exclusive discounts during launches, collabs, and for loyal customers. Follow us 👉 @chullosrepublicafrica to stay updated.
🚚 Shipping & Delivery
Do you ship outside Nigeria?
Yes! Chullos Republic ships worldwide 🌍. Delivery times vary: Lagos (2–4 days), other Nigerian cities (3–7 days), international (7–14 days depending on location).
How much is shipping?
Shipping costs depend on your location. Lagos delivery is at a flat rate, while international rates are calculated at checkout.
📏 Sizes & Fit
What sizes do you offer?
We stock sizes from Small (S) to XXL. Please check our Size Guide for exact measurements to get your perfect fit.
Are your clothes unisex?
Yes! Most of our designs are made to be worn by everyone. Streetwear has no boundaries 🚀.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn items in original condition. To request a return or exchange, contact us at support@chullosrepublic.com.
Can I exchange for a different size?
Yes, exchanges are allowed as long as the size you want is available. Shipping costs may apply.
🤝 Collaborations & Press
How can I collaborate with Chullos Republic?
We’re always open to working with artists, influencers, and creatives who align with our vibe. Send us an email 👉 collabs@chullosrepublic.com.
Do you do bulk or custom orders?
Yes! For special requests, events, or bulk streetwear collabs, hit us up directly at support@chullosrepublic.com.
Still got questions? Reach us anytime via WhatsApp 👉 +234 808 078 6062
Shipping & Delivery
How long will it take to get my package?
The timeframe for receiving your products can vary based on several factors, including the type of product ordered, the shipping method selected, and your geographical location. Generally, once an order is placed and processed, standard shipping may take anywhere from 3 to 7 business days for domestic deliveries.
Expedited shipping options are often available for those who require faster service and can reduce delivery times to 1 to 3 business days. For international orders, please note that delivery could take longer due to customs clearance processes and varying transit times depending on the destination country.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Do you ship internationally?
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What shipping methods are available?
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How do I place an order?
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Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.
How much can I get refunded?
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund. In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
How can I cancel or change my order?
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Who should I to contact if I have any queries?
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Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Who should I to contact if I have any queries?
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How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Payments & Safety
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.